Welcome to Amsak Cranes Career site to explore what makes Amsak Cranes a great workplace and why you should join us!
Service Executive Lead – Job Description
1. Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner (Post Sales)
2. Respond to emails and letters from customers regarding queries, in a timely manner
3. Collect and communicate customer feedback in a timely and efficient manner
4. Maintain and update the database with information on the nature of queries and status of resolution
5. Update customers on the status of their queries and complaints in a timely manner
6. Record all customer complaints / issues received and resolved
7. Coordinate with the back-end CRM team for seeking information on the issues faced and inform the customer on same.
8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
HR Executive – Job Description
We are hiring Jr HR Executive, who have either Generalist or Recruitment experience for minimum 1 year. Candidate should be good at MS office and Communication skills to be good. MBA in HR Mandatory.